Is it possible for an external caller to be prompted to enter the voicemail box that they would like to be transferred to, regardless if the person is at their desk?
We have two buildings, one of which has nortel phones and the other has CCM. I'd like the operator at the nortel building to be able to transfer calls directly into the Unity voicemail at the CCM site.
I know you can have the caller input an extension, via caller system transfer or subscriber system transfer... but that does not seem to be able to accomplish this.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...