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New Member

external callers cannot hear greetings

Dears,

i have setup a unity connection for all the users, PSTN  callers cannot hear user default greetings of the user voice mail , i have enabled RTP from unity connection server to voice gateway which are in different subnet but  CUCM and UN are in 1 subnet.

Any hints where things are going wrong

Thanks

3 REPLIES
New Member

Have you verified codec

Have you verified codec support/transcoding between Unity Connection and the voice gateway?

New Member

DearHow can i do that ?? i am

Dear

How can i do that ?? i am using a MGCP gateway registered to CUCM.

Thanks

New Member

Dears Anyone else can put

Dears

 

Anyone else can put some shade on the query above. The calls gets transferred to the unity connection I can see the call duration keeps on increasing on the mobile phone, but I cannot hear the unity connection user greeting nor whatever I speak it drops as an voice mail to the user mailbox.

thanks

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