Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

External callers voicemail timeout 60 seconds

I have 7.1.3 Unity system and the problem I am having is when an external caller goes to voicemail they are allowed to talk for exactly 60 seconds then the call will drop, no warning, or nothing.  Internal users calling between each other can leave over 5 minutes of VM.  We have checked and made sure its not a storage issue and have opened a case with TAC and they have verified the gateway is configured correctly but still haven't 100% come up with what could be wrong.

Any suggestions?

Thank You,

Everyone's tags (2)
2 REPLIES
Cisco Employee

Re: External callers voicemail timeout 60 seconds

Try this out. Saw this in a very similar case.

no mgcp timer receive-rtcp


Thanks!

Tray

New Member

Re: External callers voicemail timeout 60 seconds

Yea that was the first thing Cisco TAC had me do.  No luck.

331
Views
0
Helpful
2
Replies
CreatePlease to create content