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New Member

External Calls to direct DID not going to voicemail

Hi,

     I have a UC500 configured over SIP trunk. I have 10 DID and one mail AA number. i have configure CFNA 15 sec to voice mail.

If calls came

incoming call --> AA --> Extension: 111 (DID:12345111)

it goes to VM after 15 sec.

But if calls came

incoming call -->DID: 12345111 (Ext: 111)

it continue ringing never go to voice mail

if i configre my ext. with call forward always. same thing happens

incoming call --> AA --> Extension: 111 (DID:12345111) ---> forwarded to the number but one ring and drops

incoming call --> AA --> Extension: 111 (DID:12345111) ---> continue ringing

I have attached my config file. Plz assist

2 REPLIES
New Member

Re: External Calls to direct DID not going to voicemail

Hi Rana,

Could you please send me the output of the following debugs:

1. debug voice ccapi inout

2. debug ccsip messages

Please send me the above for both the scenarios.

First, when the incoming call hits the AA, and gets redirected to 111, and CFNoan to 110

Secondly, when the incoming call is directly routed over to extension 111.

Thanks,

Som.

New Member

Re: External Calls to direct DID not going to voicemail

Hi,

     I have attached the debug logs for both of the scenario. and t is for extension 112. Thank you for your concern

Regards

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