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New Member

Extra Greeting When Retrieving Msgs

Unity 4.1, Callmanager Integration. When users retrieve thier msgs and press "1" to listen they get an extra msg that asks them to press "1" to listen to new msgs and press "4" for reciepts. How do I get rid of the second msg?

I have another 4.1 install with a Centrex integration and do not have this issue.

Thanks!

2 REPLIES
Cisco Employee

Re: Extra Greeting When Retrieving Msgs

sounds like you have message type menus turned on for that user - check their account in the SA and look at the conversations page - if the "Message Type Menu" option is checked, uncheck it and that will go away.

New Member

Re: Extra Greeting When Retrieving Msgs

Thank you, I appreciate the quick response. I was looking at the template and the "Message Type Menu" was not checked. I must have created the users without the template.

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