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Facing issue in integration WFM 8.5.1 with UCCX 8.0.2

Hi

I am trying to integrate WFM with UCCX but the integration is not successfll and WFM is not importing user from UCCX

In the log file i  am getting following error:

"

[oocAgent] 11-22-2011 10:25:12 PM Handling server IPCC_Express

[oocAgent] 11-22-2011 10:25:12 PM Selecting platform: CCX 8.0+

[oocAgent] 11-22-2011 10:25:12 PM Collecting from 11-22-2011 10:24:12 PM to 11-22-2011 10:25:12 PM

[oocAgent] 11-22-2011 10:25:12 PM Opening Connection on acdDbMain

[oocAgent] 11-22-2011 10:25:13 PM Error while executing

[oocAgent] 11-22-2011 10:25:13 PM Error code -761S1000: [Informix][Informix ODBC Driver][Informix]INFORMIXSERVER does not match either DBSERVERNAME or DBSERVERALIASES. SQL Code: -1

[oocAgent] 11-22-2011 10:25:12 PM Handling server IPCC_Express

[oocAgent] 11-22-2011 10:25:12 PM Selecting platform: CCX 8.0+

[oocAgent] 11-22-2011 10:25:12 PM Collecting from 11-22-2011 10:24:12 PM to 11-22-2011 10:25:12 PM

[oocAgent] 11-22-2011 10:25:12 PM Opening Connection on acdDbMain

[oocAgent] 11-22-2011 10:25:13 PM Error while executing

[oocAgent] 11-22-2011 10:25:13 PM Error code -761S1000: [Informix][Informix ODBC Driver][Informix]INFORMIXSERVER does not match either DBSERVERNAME or DBSERVERALIASES. SQL Code: -1

"

Hope someone in the forum has a solution for that

Regards

Rupam

1 REPLY
Silver

Facing issue in integration WFM 8.5.1 with UCCX 8.0.2

It looks like server name does not match. IBM call it the server name. In the Microsoft world you would call it the instance name.

Login to the CLI on CCX and do a "show status" make a note of the host name. Using the following to convert the host name to the server name. If you have a HA CCX then each server will have its own server name.

Enter the instance name of the primary Unified CCX

database. When typing the database instance name,

use the following guidelines:

■ Convert all uppercase characters to lowercase

characters

■ Replace all hyphens with underscores

■ If the host name starts with a number, add the

prefix i

■ Append _uccx to complete the instance name

For example, if your host name is 80-ABC, your instance

name will be i80_abc_uccx.

Graham

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