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faild to controll desk phone after upgrade Lync


Dear all ,

i hope you are well ,

i just upgrade cucm from 8.6 to 9.1 ,

before that i had a microsoft lync and it was working fine and i was able to control my desk phone from it from the lower part ,


but after up grade the CUCM to 9.1  i can not controll my desk phone so i upgrade Lync to version 9.2 the latest version on Cisco web site .

-  after the upgrade i got these two screens , and also i can not control my desk phone ,


please advice if there is any additional configuration needed , and how can i use the right app .


Thanks And Best Regards

Mohamed Mokhtar


Everyone's tags (3)
New Member

Hello Mokhtar

Hello Mokhtar What is the phone model. We need to check the end user is associated to CTI control of all devices access group