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New Member

Failure to upgrade Cisco Unity Connection 8.6.2 to 9.1.2

Hi everybody.

Has someone that can help me with follow problem?

I making a Cisco Unity Connection upgrade from version: 8.6.2.20000-76 to 9.1.2.10000-28. But unfortunately we can't sucessfull to make this process.

On the finish of this process, I can see this outup error:


11/23/2013 12:28:55 upgrade_manager.sh|Cleanup exiting - Cached Data: [Vendor= VMware, Inc.

HWModel=VMware

CPUCount=2

CPUType= Intel(R) Xeon(R) CPU E5-2643 0 @ 3.30GHz

CPUSpeed=3300

MEMSize=6144

BIOSVer=PhoenixTechnologiesLTD 6.00 06/22/2012

ObjectId=1.3.6.1.4.1.9.1.1348

OSVersion=UCOS 5.0.0.0-2

SerialNumber= VMware-56 4d e0 4f 4d 85 87 7b-eb 22 0e 52 a7 73 1a 22

VendorOID=1.3.6.1.4.1.674]|<LVL::Info>

11/23/2013 12:28:55 upgrade_install.sh|Cleaning up download...|<LVL::Info>

11/23/2013 12:28:55 upgrade_install.sh|Cleanup upgrade source area.|<LVL::Info>

11/23/2013 12:28:55 upgrade_install.sh|Ejecting DVD (/dev/sda1)|<LVL::Debug>

11/23/2013 12:28:55 upgrade_install.sh|Removing /common/download/9.1.2.10000-28|<LVL::Info>

11/23/2013 12:28:55 upgrade_install.sh|Started auditd...|<LVL::Info>

11/23/2013 12:28:56 upgrade_install.sh|Started setroubleshoot...|<LVL::Info>

11/23/2013 12:28:56 upgrade_install.sh|Changed selinux mode to enforcing|<LVL::Info>

11/23/2013 12:28:56 upgrade_install.sh|Cleaning up rpm_archive...|<LVL::Info>

11/23/2013 12:28:56 upgrade_install.sh|Removing /common/rpm-archive/9.1.2.10000-28|<LVL::Info>

11/23/2013 12:29:00 upgrade_install.sh|IOWAIT monitor stopped|<LVL::Info>

11/23/2013 12:29:00 upgrade_install.sh|File:/usr/local/bin/base_scripts/upgrade_install.sh:599, Function: main(), Upgrade Failed -- (1)|<LVL::Error>

11/23/2013 12:29:00 upgrade_install.sh|set_upgrade_result: set to 1|<LVL::Debug>

11/23/2013 12:29:00 upgrade_install.sh|is_upgrade_lock_available: Upgrade lock is not available.|<LVL::Debug>

11/23/2013 12:29:00 upgrade_install.sh|is_upgrade_in_progress: Already locked by this process (pid: 14477).|<LVL::Debug>

11/23/2013 12:29:00 upgrade_install.sh|release_upgrade_lock: Releasing lock (pid: 14477)|<LVL::Debug>

Best Regards,

Claudio Costa

A mensagem foi editada por: Claudio Costa

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Failure to upgrade Cisco Unity Connection 8.6.2 to 9.1.2

Hi Claudio,

Please perform a cluster wide reboot of the Unity connection servers before attempting the upgrade. Let us know if it helps.

Manish

3 REPLIES
Cisco Employee

Failure to upgrade Cisco Unity Connection 8.6.2 to 9.1.2

Hi Claudio,

Please perform a cluster wide reboot of the Unity connection servers before attempting the upgrade. Let us know if it helps.

Manish

New Member

Failure to upgrade Cisco Unity Connection 8.6.2 to 9.1.2

Tks Manish, I just perform a restart on the both nodes on my CUC cluster and after that I did can install this upgrade patch.

Also is very important install the upgrade patch on all servers of the cluster before perform a switch-version on the publisher and then on the others nodes.

Best Regards,

Claudio Costa

Cisco Employee

Failure to upgrade Cisco Unity Connection 8.6.2 to 9.1.2

Hi Claudio,

Glad to know that it worked. Yes, you are right, we should first install the upgrade patch on all the servers and then perform a switch version on all nodes begining with the Publisher.

Manish

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