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Fax Detection Application

Dear sir

i wannted to know that is it possible that can i use Fax and voice call detection on same DID number without IVR?

as i m getting problem that some time call land on voice call ( ip phone) and some times automatically on fax. either its a fax cal or not.

I heard that i can use IVR for Fax Detection and voice call detection , but can i do this without IVR?

your assistance will be higly aaprecited

thanks

1 REPLY
Bronze

Re: Fax Detection Application

Did you find documentation about FAX detection on the NM-HDA? If so please forward because I'm not aware of such a feature.

One possibility with CME would be to use the B-ACD script. Callers would hear a greeting, then a menu that you can use to send to fax port, or possibly if they don't enter any choice they are sent to the fax by timeout.

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