go to commserver and simply use the find option from the windows explorer, look *.txt that contains the text you want. each folder from the prompts contain a txt file that has a file/message relation so you will see under which directory it is and what's the name of the file that has that message
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...