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New Member

Forced Authorization Codes in CME

Hi,

My company is migrating our telephony system from Mitel to CME and one of the features that we need to have in CME is FAC. Making some research I have found a workaround to use FAC  with UC500. My question is:

can I use this same configuration with CME? I already have the audio files, but I don't have the script.

the link where I found the workaround is this :  https://supportforums.cisco.com/docs/DOC-9795/#Can_UC500CME_be_configured_to_prompt_a_caller_for_a_PIN_before_placing_a_call

Does anybody know of a method to enforce FAC with CME?

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Forced Authorization Codes in CME

Hi,

If you would like to configure FAC in CME you should use the steps described in that link using a TCL script, and should work just find in you CME route.

HTH

Please rate this post if was helpful

Walter Solano

Cisco UCCX Specialist

13 REPLIES

Re: Forced Authorization Codes in CME

Yes, use CME blocking and override functionality.  Check this URL:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeblock.html

You are interested in the Call Blocking Override section.

HTH.


Regards,
Bill

Please remember to rate helpful posts

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

Please remember to rate helpful responses and identify

New Member

Re: Forced Authorization Codes in CME

Hi Bill,

Thanks you for your idea, but that is not what I need. The problem with this solution is that the codes are assigned per phone and not per user. If a user with International calls privilege wants to make a call from any phone he or she will have to know that phone's PIN. I need something like the FAC that is used in CUCM.

Re: Forced Authorization Codes in CME

Hi,

If you would like to configure FAC in CME you should use the steps described in that link using a TCL script, and should work just find in you CME route.

HTH

Please rate this post if was helpful

Walter Solano

Cisco UCCX Specialist

New Member

Re: Forced Authorization Codes in CME

Walter,

I know that I need a script to implement FAC, and that is the problem I don't know much about TCL scripts. Isn't there a way that this could be done using only CLI Commands?

I don't understand why CME v8.0 does not have this feature by default, if UC500 has it and CUCM 4.x , 6.x, 7.x and 8.x all have it.

Re: Forced Authorization Codes in CME

Hello,

The specific reason of why this has not been incorporate in the current version of CME, what I can suggest you is to contact you account manager and request him to open a PER request so it can be available in further releases, but for now the only option is the TCL.

HTH

Please rate this post if was helpful

Walter Solano

Cisco UCCX Specialist

New Member

Re: Forced Authorization Codes in CME

Well, if the TCL is my only option, and like I said, I don't know much about TCL, can anybody help me with the script?

Thank You in Advance
New Member

Re: Forced Authorization Codes in CME

I think I found the script. It seems that the script is compiled into the image. It authenticates using (ani, dnis) for (account, password). If that fails, it collects account and pin number, then authenticates using (account, pin). The script's name is Clid_authen_collect.tcl.

The last thing  to know now, is where can I configure each user's PIN number.

The link to see the script is: http://www.cisco.com/en/US/docs/routers/access/as5350/software/feature/guide/pull_ivr.html#wp1021162

Any help will be much appreciated.

New Member

Re: Forced Authorization Codes in CME

ok, I have reviewed the first link I posted and found out that there was the procedure to create the usernames and password for every user. So I guess that the only thing left now is to try it out and see if it works!!!!

I'll let you know when I have the chance.

Re: Forced Authorization Codes in CME

I am glad to hear that, please let us know the results.

New Member

Re: Forced Authorization Codes in CME

Don't worry Walter, I will Thanks

New Member

Re: Forced Authorization Codes in CME

hi, joseph!

did the script work for u ??

i need that too

New Member

Re: Forced Authorization Codes in CME

Yes the script worked great, you should give it try.

New Member

Re: Forced Authorization Codes in CME

Hi Joseph, could you explain how did you get it to work? I've been trying it out on a UC540 (which I understand has that same clid_authen_collect script built in already) and I do the configuration just as the link provided above  https://supportforums.cisco.com/docs/DOC-9795  but it just doesn't prompt me for a PIN when placing a call.

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