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New Member

Forward Rule for Call Handler

Hi All,

I have a little problem with a call handler on Unity Connection 8.5 in SCCP with my CUCM 8.5

I would like to have a greeting on only one DN when a call is forwarded on it.

I found a solution on my lab but she doesn't work on the costumer system.

I use a Hunt Pilot with Calling Transform Mask to X to identify the greeting with the forwarded routing rule CALLING NUMBER = X

On my lab,

  • Ok on external Call
  • Ok on internal Call

On my costumer,

  • Ok on external Call
  • KO on internal Call

It's very estrange because i test this solution on a version 7.1 and 8.6 and i haven't this problem to change the Calling Mask for internal call.

I seen this bug CSCtn38353 but for the moment i don't sure about it.

And on the logs of the CCM i found corretly the good calling number on the Station Call Info for unity SCCP port... But, i see only the real calling number on RTMT port on unity wich is the cgpnVoiceMailbox

Any idea ?

Everyone's tags (4)
Cisco Employee

Forward Rule for Call Handler

Hi Matthieu,

Can you please attach the traces, for a call with the calling and called party numbers and also can you attach a screenshot of the calling number transformations.



New Member

Re: Forward Rule for Call Handler

Hi Niket,

You will find the ccm log file in attached part,

Calling : 220401 / SEP18EF639E766E

Called : 220350 forward all on 288100 wich is a Hunt Pilot with the Calling Transform Mask 288100

Unity Connection SCCP port used : CiscoUM1-VI2

Thank you for your help,


New Member

Forward Rule for Call Handler

I have found the Bug for my problem....

CSCtn05642            Bug Details

Need ability to route calls based on CalledParty SCCP element
For Unity Connection in a SCCP/Skinny  integration with overlapping dial-plans, in some situations it may not  be possible for Connection to route calls to the correct mailbox.


Currently on forwarded calls for SCCP, Unity Connection routes on:
1) originalCpdnVoiceMailbox if non-zero
2) else originalCalledParty

So, the only way that i have, it is the upgrade... ^^

New Member

Forward Rule for Call Handler

Hi All,

The update does not have to correct my issu with the Call Handler rules...

So, i have tested the same configuration on UnityCnx 8.5SU4 and 8.6

     - On 8.5SU4 : We cannot join the Call Handler on internal call

     - On 8.6 : it's work fine!

Have you the same issu on UnityCnx 8.5 ?

A Call Handler with a personal greeting don't be played in internal call....