I apologize for the trivial issue, but I am a Unity Connection newbie trying to fix an issue.
After a call is ignored and forwarded to voicemail, Unity prompts the caller to enter a PIN rather than leave a message for the called user. When the PIN is entered, it takes the caller into their own voicemail.
We also have transfer to voicemail setup when *XXXX is pressed, and that is exhibiting the same issue.
Any help to point me in the right direction is much appriciated :)
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