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New Member

forward voice mail message to off site email address

I have a Unity 4.0(3) SR1 system. How can I forward a voice mail message from a group mailbox to an off site email address?

5 REPLIES
Cisco Employee

Re: forward voice mail message to off site email address

You'd do that with an internet subscriber - you setup the SMTP address of the internet subscriber to point at the off site mailbox you want (this assumes you have Exchange's SMTP gateway configured properly). You can then forward messages to that ineternet subscriber and/or have that internet subscriber setup as the message recipient for a call handler or interview handler or the like. Messages left for those handlers get forwarded as an email with attached WAV to the mail address configured.

New Member

Re: forward voice mail message to off site email address

OK. This looks promising. How do I configure the SMTP gateway properly. I'm a TDM switch guy trying to catch up. Thank you.

Gold

Re: forward voice mail message to off site email address

With VM only, this is not possible using Unity. But i think it would be possible using Exchange, provided the exchange server can send emails to a non-unity address. But AFAIK, this would be un-supported Config

Cisco Employee

Re: forward voice mail message to off site email address

This is incorrect - Unity VM only can absolutely do forwarding to an off box SMTP address - it's common in fact. Internet Subscribers are free (they have no local mailstore) and available on versions of Unity back into the 3.x line.

It's supported as well, of course.

Gold

Re: forward voice mail message to off site email address

Yeps, my bad, completely missed Internet Subscribers :(

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