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New Member

Forwarded Calls in Unity Connection 2.0

Hi

Ive got a problem in Unity Connection when I have selected "forward all calls to voicemail" on a phone.

Instead of the call going to the users mailbox the call is hitting a call handler that I have set up.

I have a rule in "forwarded calls" under call routing for the call handler. But unlike in Unity I cannot set the "called number" or "calling number" fields in Unity Connection.

Without these fields I cant see how I can put any rule into the "forwarded calls" section without every call matching that rule.

Anyone know I can set these options or the other option for "forwarding station".

Thanks

Michael

2 REPLIES
Cisco Employee

Re: Forwarded Calls in Unity Connection 2.0

The interface for routing rules is a little different in 2.0 - from the routing rule page where you select the action, down at the bottom you'll see a section called "Routing Rule Conditions" - hit the "add new" button there and it provides the interface for editing the dialed/forwarding/calling etc... numbers

New Member

Re: Forwarded Calls in Unity Connection 2.0

thanks for that. I was able to sort it that way

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