Cisco Support Community

Ghost, etc and Unity

Just getting clarification on the support policy on backups. Per the document, third-party programs can be used but if there are problems that occur support may ask they be removed from the system. Also, cisco will only support restoring a system from DiRT only? The current policy does not specifically list any third party programs. Have a client wanting to use a disk imaging program.


Support Policy for Backup Software

Cisco support policy is that customers can deploy third-party software for backup on the Cisco Unity server. However, Cisco expects that customers (or their systems integration partners) will have tested the interoperability of such products with Cisco Unity before the products are deployed, to mitigate the risk of problems being discovered within the production environment between Cisco Unity and the third-party products loaded on the Cisco Unity server.

If a customer calls Cisco TAC with a problem, a Cisco TAC engineer may require that such third-party software be turned off or even removed from the Cisco Unity server during the course of troubleshooting. If it is determined that the interoperability between the third-party software and Cisco Unity was the root cause of the problem, then the third-party software will be required to be disabled or removed from the Cisco Unity server until such time that the interoperability issue is addressed, so that the customer can continue to have a functional Cisco Unity system.

Before installing any qualified Microsoft service pack on the Cisco Unity server, confirm that the manufacturer of any optional third-party software or hardware that you plan to install on the Cisco Unity server—or that is already installed—also supports the service pack for use with its product.

Cisco Employee

Re: Ghost, etc and Unity

We do support DiRT, since it's something we developed and test. Other products aren't tested that may very well work just fine--especially dedicated backup software, like Veritas. We just can't test all the combinations and versions. I'd be careful with disk imaging products, especially if the machine is part of a greater active directory & such (i.e., not everything is self-contained); or if there is Unity failover involved. In some cases, Microsoft doesn't even support such product, so it makes it difficult for us to support anything beyond that. So, like the support policy states, you're basically assuming responsibility for the integrity of the backup.

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