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New Member

GlobalSubscriberManager tool

Hi,

We are trying to use CiscoUnityTool GlobalSubscriberManager to migrate digital networked subscribers from one Unity(4.2) to a new Unity(5.0). They are UM environment.

Everything works fine except those saved messages before doing the migration for those users, when you retrieve message from IP Phone, you will learn that there is a saved message from greeting, but soon you will hear "That message is no longer avialiable". But from Outlook Viewmail, you can hear the whole saved message.

Is there anyone know how to solve this problem?

Thanks,

JJ

6 REPLIES
Silver

Re: GlobalSubscriberManager tool

JJ are the saved messages in the inbox?

Randy

New Member

Re: GlobalSubscriberManager tool

We just found because this message has been archived. That's why we hear that greeting.

Thanks,

JJ

Silver

Re: GlobalSubscriberManager tool

OK glad it is fixed.

Randy

Cisco Employee

Re: GlobalSubscriberManager tool

The message class for these particular messages was being modified from IPM.Note.Voice.Unity to IPM.Note.Voice.Unity.EAS which gave it away.

Silver

Re: GlobalSubscriberManager tool

JJ has PW and MSCW been run again after moving the subscribers? sometimes this can be an issue because of the location in the global subcriber table.

also you upgraded Unity, did you exchange?

Randy

I have done this many times just need some more information. Others here have too. I am sure we can help.

New Member

Re: GlobalSubscriberManager tool

no PW/MSCW run.

Right now is the same Exchange as old one. Will soon to Exchange 2007 when it is ready.

My another project now is the same as this one, but upgrade to Exchange 2007 at the same time.

Thanks,

JJ

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