It sounds like the user recorded their greeting where they should have recorded their voice name for the directory. By default if the user does not have a greeting recorded, Unity will play a default system greeting "Sorry is not available".
This should help, change both of these for the subscriber and try again, the recorded voice should just be the subscribers name.
Changing Your Recorded Name: To change your recorded name ? Step 1: Log on to Cisco Unity Voice Mail ? Step 2: Press 4 > 3 > 2 ? Step 3: At the tone, record your name, or press * to keep the current recording.
Changing Greeting Settings: You can record up to three personal greetings that callers hear when you are not available to take calls. Cisco Unity plays your greeting for the appropriate situation: Alternate Greeting This greeting plays to indicate special circumstances, such as when you are on vacation. Closed Greeting This greeting plays during your nonworking hours. Standard greeting This greeting generally plays during your work hours. To change your greetings ? Step 1: Log on to Cisco Unity Voice Mail ? Step 2: Press 4 > 1 > 1 ? Step 3: After Cisco Unity plays your current greeting, either: o Press 1 to rerecord it. o Press 2 to enable or disable your alternate greeting.
o Press 3 to record a different greeting, choose the greeting, then rerecord it.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...