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New Member

Greeting message and redirect to ext. number with UC500.

Hello.

I need the following feature to SMB company (15-20 users).

Greeting answer to incoming external call and redirect to ext. internal number.

Can I do it only with UC500 (with CME and CUE) or I need Contact Center Express to make this feature?

Thnaks in advance.

Best regards,

   Pavel.

Everyone's tags (3)
1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: Greeting message and redirect to ext. number with UC500.

Hi Pavel,

You are on the right track my friend

Here is a good place to start;

https://supportforums.cisco.com/docs/DOC-9525/

Cheers!

Rob

3 REPLIES
New Member

Re: Greeting message and redirect to ext. number with UC500.

It seems that Auto-Attendant feature of the Cisco Unity Express is what I need. Am I right?

Hall of Fame Super Red

Re: Greeting message and redirect to ext. number with UC500.

Hi Pavel,

You are on the right track my friend

Here is a good place to start;

https://supportforums.cisco.com/docs/DOC-9525/

Cheers!

Rob

New Member

Re: Greeting message and redirect to ext. number with UC500.

Hi Rob,

Thanks for help!

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