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New Member

Greetings Administrator Unavailable UnityCXN 8.5.1

                   I have followed the directions in the "setting up the Greetings administrator" document.  I've read and re-read.

I cannot get the directed routing rule to acess the GA.  I set the CTI RP in CUCM with the extension I wanted (2350), and fowarded all calls from that to VM.  Calls to this ext hit the UCXN but I get a "This system is temporarilly unable to complete my call" then Goodbye. 

I have tested GA by adding a key input to an auto attendant and GA answers.  Just not with the direct call.

The direct rule condition states Dialed Number Equals 2350

This sends to the Conversation > GA.

Seems fairly simple. 

Any thoughts?

11 REPLIES
Hall of Fame Super Red

Greetings Administrator Unavailable UnityCXN 8.5.1

Hi Matt,

Try a Forwarded Routing Rule with Dialed number equals 2350 (make sure not

to make it the Top rule)

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen

New Member

Re: Greetings Administrator Unavailable UnityCXN 8.5.1

Ok, i'll give that a shot. Right now it IS the top rule in the direct list; why should this matter? (purely an academic question).

Sent from Cisco Technical Support iPhone App

New Member

Re: Greetings Administrator Unavailable UnityCXN 8.5.1

Ok, made the change... still the same thing.  Call hits the CXN box but does not play the GA greeting.  This is just really odd.

Hall of Fame Super Red

Greetings Administrator Unavailable UnityCXN 8.5.1

Hi Matt,

I tried to follow the same guide (I think) when we set up our Greeting Admin and

couldn't get it to work either. Then I used the remote Port status monitor to trace

one of these calls and realized that it was coming in as a Forwarded call not a Direct

call, which makes perfect sense. If you took 2350 and put it on the button of an IP phone

and called CUC it would work with a Direct routing rule.

Can you please check the Call Forward CSS on your 2350 CTI-RP to make sure

you have access to route to CUC. It doesn't sound like the calls to 2350 are even making it

that far.

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen

Cisco Employee

Greetings Administrator Unavailable UnityCXN 8.5.1

Hi,

To add to Rob's great suggestion (+5), here's the location of rPSM if you aren't familiar with it:

http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html

Hope that helps,

Brad

Hall of Fame Super Red

Greetings Administrator Unavailable UnityCXN 8.5.1

Hey Brad,

Nice thought here buddy! (+5 )

It looks like you,me & Matt are the only suckers working while everyone else is

having fun in San Diego @ Cisco Live

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen

New Member

Re: Greetings Administrator Unavailable UnityCXN 8.5.1

Perhaps one of you two gents can make heads or tails of this dump:

It would seem as if it loops indefinitely, waiting for DTMF tones, then finally dies.

07:30:34, New Call, CalledId=2350,  RedirectingId=2350,  Origin=16,  Reason=8,  CallGuid=AD51C2CA1E054716A0A846F80BFE32A2,  CallerName=,  LastRedirectingId=2350,  LastRedirectingReason=8,  PortDisplayName=CUCM-SK-1-001,[Origin=Unknown],[Reason=Forward Unconditional]

07:30:35, AttemptForward

07:30:35, State - AttemptForward.cde!Dummy

07:30:35, Event is [NULL]

07:30:35, PHTransfer

07:30:35, State - PHTransfer.cde!LoadInfo

07:30:35, Event is [TrueEvent]

07:30:35, PHGreeting

07:30:35, State - PHGreeting.cde!PlayGreeting

07:30:35, Call answered if needed

07:30:35, Playing greeting for Call Handler:  Greetings Administrator

07:30:35, No DTMF received

07:30:35, Event is [NULL]

07:30:35, PHTransfer

07:30:35, State - PHTransfer.cde!LoadInfo

07:30:35, Event is [TrueEvent]

07:30:35, PHGreeting

07:30:35, State - PHGreeting.cde!PlayGreeting

07:30:35, Call answered if needed

07:30:35, Playing greeting for Call Handler:  Greetings Administrator

07:30:35, No DTMF received

07:30:35, Event is [NULL]

07:30:35, PHTransfer

07:30:35, State - PHTransfer.cde!LoadInfo

07:30:35, Event is [TrueEvent]

07:30:35, PHGreeting

07:30:35, State - PHGreeting.cde!PlayGreeting

07:30:35, Call answered if needed

07:30:35, Playing greeting for Call Handler:  Greetings Administrator

07:30:35, No DTMF received

07:30:35, Event is [NULL]

07:30:35, PHTransfer

07:30:35, State - PHTransfer.cde!LoadInfo

07:30:35, Event is [TrueEvent]

07:30:35, PHGreeting

07:30:35, State - PHGreeting.cde!PlayGreeting

07:30:35, Call answered if needed

07:30:35, Playing greeting for Call Handler:  Greetings Administrator

07:30:35, No DTMF received

07:30:35, Event is [NULL]

07:30:35, PHTransfer

07:30:35, State - PHTransfer.cde!LoadInfo

07:30:35, Event is [TrueEvent]

07:30:35, PHGreeting

07:30:35, State - PHGreeting.cde!PlayGreeting

07:30:35, Call answered if needed

07:30:35, Playing greeting for Call Handler:  Greetings Administrator

07:30:35, No DTMF received

07:30:35, Event is [NULL]

07:30:35, PHTransfer

07:30:35, State - PHTransfer.cde!LoadInfo

07:30:35, Event is [TrueEvent]

07:30:35, PHGreeting

07:30:35, State - PHGreeting.cde!PlayGreeting

07:30:35, Call answered if needed

07:30:35, Playing greeting for Call Handler:  Greetings Administrator

07:30:35, No DTMF received

07:30:35, Event is [NULL]

07:30:35, PHTransfer

07:30:35, State - PHTransfer.cde!LoadInfo

07:30:35, Event is [TrueEvent]

07:30:35, PHGreeting

07:30:35, State - PHGreeting.cde!PlayGreeting

07:30:35, Call answered if needed

07:30:35, Playing greeting for Call Handler:  Greetings Administrator

07:30:35, No DTMF received

07:30:35, Event is [NULL]

07:30:35, PHTransfer

07:30:35, State - PHTransfer.cde!LoadInfo

07:30:35, Event is [TrueEvent]

07:30:35, PHGreeting

07:30:35, State - PHGreeting.cde!PlayGreeting

07:30:35, Call answered if needed

07:30:35, Playing greeting for Call Handler:  Greetings Administrator

07:30:35, No DTMF received

07:30:36, Event is [NULL]

07:30:36, PHTransfer

07:30:36, State - PHTransfer.cde!LoadInfo

07:30:36, Event is [TrueEvent]

07:30:36, PHGreeting

07:30:36, State - PHGreeting.cde!PlayGreeting

07:30:36, Call answered if needed

07:30:36, Playing greeting for Call Handler:  Greetings Administrator

07:30:36, No DTMF received

07:30:36, Event is [NULL]

07:30:36, PHTransfer

07:30:36, State - PHTransfer.cde!LoadInfo

07:30:36, Event is [TrueEvent]

07:30:36, PHGreeting

07:30:36, State - PHGreeting.cde!PlayGreeting

07:30:36, Call answered if needed

07:30:36, Playing greeting for Call Handler:  Greetings Administrator

07:30:36, No DTMF received

07:30:36, Event is [NULL]

07:30:36, PHTransfer

07:30:36, State - PHTransfer.cde!LoadInfo

07:30:36, Event is [TrueEvent]

07:30:36, PHGreeting

07:30:36, State - PHGreeting.cde!PlayGreeting

07:30:36, Call answered if needed

07:30:36, Playing greeting for Call Handler:  Greetings Administrator

07:30:36, No DTMF received

07:30:36, Event is [NULL]

07:30:36, PHTransfer

07:30:36, State - PHTransfer.cde!LoadInfo

07:30:36, Event is [TrueEvent]

07:30:36, PHGreeting

07:30:36, State - PHGreeting.cde!PlayGreeting

07:30:36, Call answered if needed

07:30:36, Playing greeting for Call Handler:  Greetings Administrator

07:30:36, No DTMF received

07:30:36, Event is [NULL]

07:30:36, PHTransfer

07:30:36, State - PHTransfer.cde!LoadInfo

07:30:36, Event is [TrueEvent]

07:30:36, PHGreeting

07:30:36, State - PHGreeting.cde!PlayGreeting

07:30:36, Call answered if needed

07:30:36, Playing greeting for Call Handler:  Greetings Administrator

07:30:36, No DTMF received

07:30:36, Event is [NULL]

07:30:36, PHTransfer

07:30:36, Failsafe

07:30:36, Failsafe: Answer

07:30:36, Failsafe: System Greeting

07:30:36, Failsafe Playing Prompt - /opt/cisco/connection/share/prompts/ENU/PCM/CsFailure/FailsafeENU.wav

07:30:39, Failsafe: Hang up

07:30:39, Idle

Cisco Employee

Re: Greetings Administrator Unavailable UnityCXN 8.5.1

Something looks off... are you sure you configured the routing rule to point to the Greetings Administrator conversation?  Your output shows that it's hitting a Call Handler which has the name "Greetings Administrator".

In my lab I put a direct routing rule at the top of the list with no criteria and this is how it shows:

09:36:29, New Call, CalledId=5000,  RedirectingId=,  Origin=16,  Reason=1,  CallGuid=5BD397CED02E42229A9F670D6FA312D3,  CallerName=,  LastRedirectingId=,  LastRedirectingReason=1024,  PortDisplayName=UC8 Port Group-002,[Origin=Invalid],[Reason=Invalid]

09:36:29, GreetingsAdministrator

09:36:29, State - GreetingsAdministrator.cde!AnswerCall

09:36:29, Event is [TrueEvent]

09:36:29, State - GreetingsAdministrator.cde!SkipAuthentication

09:36:29, Event is [FalseEvent]

09:36:29, State - GreetingsAdministrator.cde!PlayWelcome

09:36:32, Event is [NULL]

09:36:33, State - GreetingsAdministrator.cde!GoToAuthenticate

09:36:33, -->SubAuthenticate

09:36:33,         State - SubAuthenticate.cde!TryCounter

09:36:33,         Event is [NULL]

09:36:33,         State - SubAuthenticate.cde!GatherID

09:36:40,         Event is [HangupEvent]

09:36:40, <--SubAuthenticate

09:36:40, Event is [HangupEvent]

09:36:40, Idle

The Greetings Administrator is a built-in system conversation that isn't editable.  I'm not sure how you have a call handler in the mix here, but I'm wondering if it was created with the same name and causing confusion with the call flow?  For your call flow off a CTI RP, you'd need it under the forwarded rules like Rob mentioned.  Me, I just gave the rule no criteria so it'll get matched 100% of the time when VM button is pressed (so I could compare the conversation output to yours).

Hall of Fame Super Red

Greetings Administrator Unavailable UnityCXN 8.5.1

Hey Matt,

I think our friend Brad has nailed it here (+5 buddy!)

It should look like this on the Forwarded Routing Rule page

Send Call to

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen

New Member

Re: Greetings Administrator Unavailable UnityCXN 8.5.1

Thank you both.... for all the answers.

I had it configured in 2 spots.  once I killed the CH i created routing to 2350 worked fine.

it's been a long week...

Cisco Employee

Greetings Administrator Unavailable UnityCXN 8.5.1

Nice!  Glad it's working

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