My customer has an IBM x3650 server which is in theory identical to the Cisco MCS-7835-I2.
It has 4GB memory (4 x 1GB) and 2 x 146GB hard disks.
I installed Unity Connection 7.0.1 on it with no problems. I have just upgraded to 7.1(2a) SU1 but when I tried to switch versions the server states that it cannot boot due to an unsupported hardware configuration.
No information is given about what is wrong and, as far as I know, the hardware matches what Cisco have on their approved third party server list.
Any suggestions on how I can go about troubleshooting this?
Re: Hardware problems after Unity Connection upgrade
Did you get this problem resolved?
I am having a similar issue but it is with a fresh install rather than an upgrade.
Installing Unity Connection 7.02 on an IBM x3650 with
4 Gig RAM
2 x 2.33 CPU
4 x 146GB drives
On initial install page (the one where you choose between CUCM Business Edition install or Unity Connection) it says that the hardware is unsupported yet i can continue with the install & it seems to complete successfully.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...