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Community Member

Hardware Problems

I try to install CCM6.1(2) in a HP DL380R05, with 4096MB RAM, 2'5GHZ DUAL and the system display what the hardware is uncompatible and i not install the CCM6.1(2).

Can you help me?

Thanks

12 REPLIES
Cisco Employee

Re: Hardware Problems

Supported Cisco Unified Communications Manager Releases by Server

http://www.cisco.com/en/US/partner/prod/collateral/voicesw/ps6790/ps5748/ps378/prod_brochure0900aecd8062a4f9.html

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: Hardware Problems

Thanks.

My server and my CCM 6.1(2) are compatible.

But I have the following problems:

- I have a HP DL380G5 with 142GB HDD, 4096MB RAM, 2,5GHZ dual processor.

- I introduce the disc of Call Manager 6.1(2) and pass the Hardware Test and I click continue to install the CCM.

- When the system begin to install de CCM, the server told me that the Hardware is not supported for this platform.

Help me please.

A greeting.

Cisco Employee

Re: Hardware Problems

I don't see 2.5 GHz as supported

HP Server Solutions

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/ps5748/ps378/product_solution_overview09186a0080107d79.html

Make sure you exactly match specs from www.cisco.com/go/swonly

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: Hardware Problems

Sorry, it is 2,33MHz.

An all is correct with the matrix compatibility.

Community Member

Re: Hardware Problems

HP DL380G5 Raid array controller shoud be Array P400 Controller with 256MB cache

Community Member

Re: Hardware Problems

Hi,

I want to install the following in two separate severs:

- CCM6.1(2) and the server display the errors:

- The hardware is not supported by the system

- IPCC 5.0(2)with OS 2003.1.2:

- BIOS version is P56-09/29/2008. the tested version is P56-12/28/2006, version RAID firmware is 5.22 and firmware support by this system is 2.08. Too, the CPU speed is not the expected 2333MHz, the actual speed is 2500MHz.

What have I do to install those software?

Thanks.

Community Member

Re: Hardware Problems

What is raid controller name?

Configure disks to raid 1

Community Member

Re: Hardware Problems

What do you mean with HP DL380G5 Raid array controller shoud be Array P400 Controller with 256MB cache ?

Community Member

Re: Hardware Problems

You can't install software controller is not P400.

I faced same problem to install CCM 7.0

Community Member

Re: Hardware Problems

OK.

Thanks for all.

I need to install the P400 controller into the server.

Community Member

Re: Hardware Problems

Hi,

I install a firmware of P400 Raid controller to versus 2.08, but i have a problems with the BIOS firmware P56-12/28/2006, when a install into the server, which not start and i have to restore the BIOS firmware again.

I don't know what to do more.

The Media Check of CCM 6.1(2) pass but when i start with the installation appear a message: the hardware is incompatible.

When I try to install Cisco OS 2003.1.2 the same that the Raul's message and me.

Community Member

Re: Hardware Problems

Check CCM working hardware resources. This may help you

Processor Speed 2333

CPU Type Intel® Xeon (R) CPU 5140 @2.33GHz

Memory 4096 Mbytes

RAID Details

Smart Array P400 in Slot 1

Bus Interface: PCI

Raid 6 (ADG) Status: Disable

RAID 6 (ADG) Enabler Status: Enabled

Controller Status: OK

Chassis Slot:

Hardware Revision: Rev E

Firmware Version: 5.20

Cache Status: OK

Total Cache Size: 256 MB

Logical Drive: 1

Size: 68.3 GB

Fault Tolerance: RAID 1+0

Status: OK

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