Ideally you need to troubleshoot the error first by collecting the logs specific to those services. By checking the logs we can check for any bug that applies to your specific 8.5.x version, you can use the UCCX troubleshooting guide specific to your version to perform the basic troubleshooting. From your end you can make sure that you are at least running the latest UCCX 8.5.x version available to take care of any existing bugs ( if you are not planning to upgrade your cluster anytime soon ).
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...