Ideally you need to troubleshoot the error first by collecting the logs specific to those services. By checking the logs we can check for any bug that applies to your specific 8.5.x version, you can use the UCCX troubleshooting guide specific to your version to perform the basic troubleshooting. From your end you can make sure that you are at least running the latest UCCX 8.5.x version available to take care of any existing bugs ( if you are not planning to upgrade your cluster anytime soon ).
Contact Center users dial out/call customers from their computers via a desktop based application like Cisco Finesse Agent / CAD (Cisco Agent Desktop) application or any other 3rd party application.As per organizational process the requirement is ...
i want share with you my setup, how i configure TMS 15.6.0 with SQL 2012:
-first of all this deployment design in LAB just for practice, my deployment contain SQL and TMS in same server if you need to install TMS in another server yo...