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Community Member

How configure Unity Connection 2.1 for hearing anouncement only

hi,

we have a unity connection 2.1. There is a voice mail box for a directory number. A call incoming to this number is redirected to the voice mail. The caller will be get an announcement, but will not be able to leave a message. After getting the announcement, unity will end the call.

How configure this?

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: How configure Unity Connection 2.1 for hearing anouncement o

there are several options under the subscriber, one of them is After message:

and you have a drop down menu, default is take a message but there is another one called hang up. just change that one

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
5 REPLIES
Cisco Employee

Re: How configure Unity Connection 2.1 for hearing anouncement o

Please check the "after greeting" call action for this subscriber. Ensure the after greeting call action is set to "take message"

Cisco Employee

Re: How configure Unity Connection 2.1 for hearing anouncement o

there are several options under the subscriber, one of them is After message:

and you have a drop down menu, default is take a message but there is another one called hang up. just change that one

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: How configure Unity Connection 2.1 for hearing anouncement o

I want to configure the same on a Unity connection 1.2. Is it possible ??

Cisco Employee

Re: How configure Unity Connection 2.1 for hearing anouncement o

sure - you can do this with any version of Unit yor connection back many versions - there's been an "after greeting" action there that includes multiple options (including take message or "hangup") for some years now.

Community Member

Re: How configure Unity Connection 2.1 for hearing anouncement o

Thanks.

In deed, It works fine.

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