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How do I re-instal CUE on a UC520?

I am getting a looping re-boot on the CUE

  console with a annoucement of a "kernal panic"

I found a Cisco doc explaining using the "helper" function to ftp and tftp latest 8.0 files onto the CUE and eboot, however I get another error now saying it can't mount the F/S (filesystem?)

Do I need to reformat the flash disk or something?

Thanks

Kevin

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Cisco Employee

Re: How do I re-instal CUE on a UC520?

Here you will findthe CUE 7.0.x Install and Upgrade Guide - http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_0/install/over​.html

...however I would recommend opening a TAC case.  The engineer can assist you and in the event this is a HW issue they can assist with that as well.


You should be able to convert this forum post to a TAC SR by clicking the link at the righthand side and filling in the appropriate information.

--Matt

Cisco Employee

Re: How do I re-instal CUE on a UC520?

Don't format the CUE's compact flash!  If the steps for upgrading from the boot helper and doing a clean install still fail, the linux FS is beyond repair and you'll need to get TAC to RMA the device to get back to a working state.  Since the UC520 is a fixed form factor, you need to RMA the entire device.

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