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New Member

How do I test DTMF in Unity

How do I test the DTMF sequience #X#2 in Unity. I have personal assistant on the system and when I forward to voive mail it says 'I do not recognize that as a valid entry' Unity is intergrated with Domino.

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Cisco Employee

Re: How do I test DTMF in Unity

so you're dialing Unity, waiting for it to answer and then entering DTMF? OK, then you don't need the leading "#" in your string there. Assuming you're getting the opening greeting with your call you can just dial the extension of the user followed by #2 to over ride the transfer rule.

You can check to see what DTMF is being entered and how the conversation is flying using the Port Status Monitor tool you'll find in the Tools Depot on your desktop - it should make it reasonably obvious how the flow is going by looking at the output from that on a test call.

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Cisco Employee

Re: How do I test DTMF in Unity

Unity version?

Switch integration?

Also, what are you trying to do, exactly? Can you walk us through a detailed call flow so we know what you're attempting to do? The X#2 if for transfers in the auto attendant where you want to over ride the transfer - it has nothing to do with forwarding into Unity from a phone.

New Member

Re: How do I test DTMF in Unity

What I am trying to do is get personal assistant (1.4) to forward a call to voicemail (Unity 4.0(5)) intergrated with Domino. When it forwards it to voicemail I get the error message 'I do not recognize that as a valid entry'

Cisco Employee

Re: How do I test DTMF in Unity

so you're dialing Unity, waiting for it to answer and then entering DTMF? OK, then you don't need the leading "#" in your string there. Assuming you're getting the opening greeting with your call you can just dial the extension of the user followed by #2 to over ride the transfer rule.

You can check to see what DTMF is being entered and how the conversation is flying using the Port Status Monitor tool you'll find in the Tools Depot on your desktop - it should make it reasonably obvious how the flow is going by looking at the output from that on a test call.

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