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How do I unlock TUI access programmatically in Unity?

I have an application that administers Unity subscribers using Unity's SQL Sored Procedure API. I am having trouble unlocking TUI access for any subscriber.

What else must be done beyond clearing the PwLocked bit in the subscriber record?

2 REPLIES
Cisco Employee

Re: How do I unlock TUI access programmatically in Unity?

If I remember correctly the PWLocked flag is only set if the administrator manually locks the account from the SA interface. If the user locks out the account it sets a time/date in the PwTimeLockout. If that field is null then the account is not locked, if it has a time date that exceeds the current time date when you add the lockout duration to it then it wont let you log in via the phone.

Cisco Employee

Re: How do I unlock TUI access programmatically in Unity?

oh, and set pwTries to 0 while you're in there or else they only get one shot at it after you clear the lock before it's locked again... not good.

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