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New Member

How to access my Voice mail from PSTN

Dear All,

I have CUCM version 6.0 integrated with Unity 5.0 , I need your support for the configuration steps I need to do to be the users can access his voice mail from PSTN, I need a detail configuration I will do on the CUCM and unity.

Thanks ,

Ahmed Ellboudy

4 REPLIES
Cisco Employee

Re: How to access my Voice mail from PSTN

simply have something route you to unity from PSTN (translation pattern, CTI RP with CFA to VM whatever you like) then press * to reach sign in

or configure a routing rule to go direct to sign in

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: How to access my Voice mail from PSTN

Dear java ,

I made CTI RP with CFA to VM and I configured a routing rule as attached ,but still I can not get my voice mail, if you see any mistake please advice .

Thanks ,

Ahmed Ellboudy.

Cisco Employee

Re: How to access my Voice mail from PSTN

yes 2 errors

this is not a direct call, use forward rules not direct rules

configure DNIS, not ANI

change those and try again, i assume the DN from screenshoot is the one from CTI RP because that's supposed to be the DNIS

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: How to access my Voice mail from PSTN

Dear Java,

Thanks for your greet support , I made it and it is working now.

Regards,

Ahmed Ellboudy.

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