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New Member

how to activate unity evaluation voicemail license

Hello All,

I am trying to activate Unity Express evaluation licenses for AIM-CUE 7.4.1, after week before last, 2 weeks ago)  upgrade from 7.0.6. I have followed the documentation for the activation but voicemail is still disabled. When I first performed the upgrade 2 weeks ago, everything was fine, did the labs, vm was working for ext 2500 and all. I replaced my 79x2 phones with my 79x1 phone for full support in Voiceview section of the lab. Now, once these phones were registered, I'm having issues with CUE's voicemail, 're-order tone' message's button. BR not CUE config have been altered. Any assistance greatly appreciated. What files am I now missing on my AIM-CUE.

 

Please take a look:

 

CUE-1# show software versions
Cisco Unity Express version (7.4.1)
Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2009 by Cisco Systems, Inc.

Components:

 - CUE Voicemail Language Support version  7.4.1

 


CUE-1# show license all
License Store: Evaluation License Storage
StoreIndex:  0  Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Evaluation
        License State: Active, In Use
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  8 weeks  3 days
            Expiry date: Fri Jan  2 04:59:10 2015
        License Count: 600 /50
        License Priority: Low
License Store: Evaluation License Storage
StoreIndex:  1  Feature: VMIVR-PORT                        Version: 1.0
        License Type: Evaluation
        License State: Active, In Use
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  8 weeks  3 days
            Expiry date: Fri Jan  2 04:59:09 2015
        License Count: 60 /4
        License Priority: Low
License Store: Evaluation License Storage
StoreIndex:  2  Feature: VMIVR-IVR-SESS                    Version: 1.0
        License Type: Evaluation
        License State: Active, In Use
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  8 weeks  3 days
            Expiry date: Fri Jan  2 04:59:09 2015
        License Count: 60 /4
        License Priority: Low


CUE-1# show license status application
voicemail disabled, ivr session quantity (4) is equal to or exceeds available ports (4)
ivr enabled: 4 sessions

CUE-1# show license in-use
StoreIndex:  0  Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Evaluation
        License State: Active, In Use
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  8 weeks  3 days
            Expiry date: Fri Jan  2 04:59:10 2015
        License Count: 600 /50
        License Priority: Low
StoreIndex:  1  Feature: VMIVR-PORT                        Version: 1.0
        License Type: Evaluation
        License State: Active, In Use
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  8 weeks  3 days
            Expiry date: Fri Jan  2 04:59:09 2015
        License Count: 60 /4
        License Priority: Low
StoreIndex:  2  Feature: VMIVR-IVR-SESS                    Version: 1.0
        License Type: Evaluation
        License State: Active, In Use
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  8 weeks  3 days
            Expiry date: Fri Jan  2 04:59:09 2015
        License Count: 60 /4
        License Priority: Low


CUE-1# show license
Index 0 Feature: VMIVR-VM-MBX  
        Period left:  8 weeks  3 days
        License Type: Evaluation
        License State: Active, In Use
        License Count: 600 /50
        License Priority: Low
Index 1 Feature: VMIVR-PORT    
        Period left:  8 weeks  3 days
        License Type: Evaluation
        License State: Active, In Use
        License Count: 60 /4
        License Priority: Low
Index 2 Feature: VMIVR-IVR-SESS
        Period left:  8 weeks  3 days
        License Type: Evaluation
        License State: Active, In Use
        License Count: 60 /4
        License Priority: Low

 

CUE-1# show software directory download
KBytes  Directory
0       /dwnld/pkgdata

Directory listings


Directory: /dwnld/pkgdata

total 1
drwxrwxr-x  2 root daemon  48 Oct 29 23:34 .
drwxrwxr-x  4 root daemon 520 Oct 29 23:36 ..
CUE-1#

drwxrwxr-x  4 root daemon 520 Oct 29 23:36 ..

CUE-1# show software packages

Installed Packages:

 - Installer (Installer application) (7.4.1.0)
 - Thirdparty (Service Engine Thirdparty Code) (7.4.1)
 - Bootloader (Primary) (Service Engine Bootloader) (2.1.19)
 - Infrastructure (Service Engine Infrastructure) (7.4.1)
 - Global (Global manifest) (7.4.1)
 - GPL Infrastructure (Service Engine GPL Infrastructure) (7.4.1)
 - Voice Mail (Voicemail application) (7.4.1)
 - Bootloader (Secondary) (Service Engine Bootloader) (2.1.19.0)
 - Core (Service Engine OS Core) (7.4.1)
 - Auto Attendant (Service Engine Telephony Infrastructure) (7.4.1)

Installed Plug-ins:

 - CUE Voicemail Language Support (Languages global pack) (7.4.1)
 - CUE Voicemail UK English (British English language pack) (7.4.1)


CUE-1# show license feature
Feature name        Enforcement   Evaluation  Clear Allowed  Enabled
VMIVR-VM-MBX        yes           yes         yes            yes   
VMIVR-PORT          yes           yes         yes            yes   
VMIVR-IVR-SESS      yes           yes         yes            yes   

1 REPLY
New Member

Issue resolved. I removed all

Issue resolved. I removed all the license activation, mbx, port & ivr.; write mem & reloaded CUE. I re-activated all licenses=> working good:

CUE-1#no license activate voicemail mailboxes

CUE-1#no license activate ports

CUE-1#no license activate ivr sessions

CUE-1#wr

CUE-1#reload

***********************************************************************

OUTPUT OMITTED

*************************************************

CUE-1#license activate voicemail mailboxes 50

CUE-1#license activate ports 4

CUE-1#license activate ivr sessions 2

Issue resolved. I removed all the license activation, mbx, port & ivr.; write mem & reloaded CUE. I re-activated all licenses=> working good:

CUE-1#no license activate voicemail mailboxes

CUE-1#no license activate ports

CUE-1#no license activate ivr sessions

CUE-1#wr

CUE-1#reload

***********************************************************************

OUTPUT OMITTED

*************************************************

CUE-1# sh license
Index 0 Feature: VMIVR-VM-MBX  
        Period left:  8 weeks  3 days
        License Type: Evaluation
        License State: Active, In Use
        License Count: 600 /50
        License Priority: Low
Index 1 Feature: VMIVR-PORT    
        Period left:  8 weeks  3 days
        License Type: Evaluation
        License State: Active, In Use
        License Count: 60 /4
        License Priority: Low
Index 2 Feature: VMIVR-IVR-SESS
        Period left:  8 weeks  3 days
        License Type: Evaluation
        License State: Active, In Use
        License Count: 60 /2
        License Priority: Low

CUE-1# show license status application
voicemail enabled: 4 ports, 2 sessions, 50 mailboxes
ivr enabled: 2 sessions
CUE-1# sh clo?
clock
CUE-1# sh clo
CUE-1# sh clock
00:59:00.623 GMT Tue Nov 04 2014
CUE-1#

 

 

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