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New Member

How to add a number to the system - unity express 7.1

Hello,

Our company has a number that we would like to add to our cisco phone systrems, so we can redirect it to our main service desk.

I tried going through documentation, and cant find much info on it.

We have a few numbers redirecting to our our main auto attendent.

I also checked the unity express - web gui admin panel and cant find anyway to do it in there.

can anybody point me in the right direction?

Thanks.

5 REPLIES
Cisco Employee

Re: How to add a number to the system - unity express 7.1

Are you trying to add/redirect a DID to your system from the PSTN or locally within the VoIP environment?

-Felipe

New Member

Re: How to add a number to the system - unity express 7.1

were trying to redirect or add a 866 number. like a 800 number to a did number in our system.

If that helps.

I'm guessing were just gonna have to call the provider of that number and just forwrd it to our main number.

Cisco Employee

Re: How to add a number to the system - unity express 7.1

Is the telco already sending calls, for the new number, to your system?

-Felipe

New Member

Re: How to add a number to the system - unity express 7.1

well its not really a new number, its a number we had for ordering a product, but right now, the number when you call it, just rings and rings and rings. And doesnt go anywhere.

So were tying to add it to redirect to our main auto attendent phone so at least they can get to an opperator.

Cisco Employee

Re: How to add a number to the system - unity express 7.1

I'll need to know more about your environment to continue assisting.

What kind of connection do you have to the PSTN (SIP, PRI, FXO)?

What call agent is handling the call routing (CME, CUCM, 3rd party)?

How does the PSTN connect integrate with the call agent (SIP, MGCP, H.323)?

-Felipe

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