I use IPCC 3.5 ver & CCM 4.1 ver, The query i have a hotline no 11111 say if the IPCC stops responding by any reason & dont come is their any way that i can have some alternative created on my CCM(Like hunt group) that the users will as usual call still no 11111 & communicate with the agents
This would give you failover from an IPCC failure. On the CTI route point for your queue "11111" you can place a CFNA value that will take effect if the CTI route point goes unregistered or doesn't answer the call. This can be forward to a hunt pilot like "11112" that has a broacast line group that will ring all your agents. Hope this helps!
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...