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Community Member

How to configure Hunt group if IPCC fails

I use IPCC 3.5 ver & CCM 4.1 ver, The query i have a hotline no 11111 say if the IPCC stops responding by any reason & dont come is their any way that i can have some alternative created on my CCM(Like hunt group) that the users will as usual call still no 11111 & communicate with the agents

5 REPLIES
Community Member

Re: How to configure Hunt group if IPCC fails

You should be able to modify the CTI route point with a Call Forward No Answer to a hunt list or another user!

Community Member

Re: How to configure Hunt group if IPCC fails

Hi,

Thanks for your reply, but i m looking out for a failover type thing say if my IPCC fails then also i should be able to work without any problem.

Also if you can help me out with some link or PDF frm where i can take max help.

Community Member

Re: How to configure Hunt group if IPCC fails

This would give you failover from an IPCC failure. On the CTI route point for your queue "11111" you can place a CFNA value that will take effect if the CTI route point goes unregistered or doesn't answer the call. This can be forward to a hunt pilot like "11112" that has a broacast line group that will ring all your agents. Hope this helps!

Community Member

Re: How to configure Hunt group if IPCC fails

Will try on the same & let you know by end of this week.

Thanks

Sameer

Community Member

Re: How to configure Hunt group if IPCC fails

No problem. Happy to help!

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