Re: How to create an Auto Attendant in Cisco Unity 7.0
Design a Call Handler to send callers to multiple sub-level Call Handlers based upon user input. The main call handler should prompt users to select menu options (kepad input). Once the caller input is made, the sub-level call handler can provide addtional pre-recorded prompt info, call transfer, dial to end user extension, or deliver to voicemail or whatever auto attendant call routing you desire. Multiple menu-driven levels can be created this way. Try to keep the menu options to a minimum, don't exile your callers to voice-mail hell...
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...