Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

How to create mailbox for information only.

Cisco Unity Connection version: 9.1.1ES17.21010-17

------------------------------------------------------------------------------------        

Hello,

I need to create the mailbox which will have a greeting option only (information for callers ) without ability to leave a message.

What is the best way to do that?

2 ACCEPTED SOLUTIONS

Accepted Solutions
Hall of Fame Super Red

How to create mailbox for information only.

Hi Sergey,

I'll just add a couple of notes to the good tips from Java (+5)

People generally use Call Handlers in Unity Connection

for "info-only" mailboxes as they don't use any licenses.

You could also use a standard mailbox and set the "after

greeting action" on the greeting (active) to hang-up rather than

"take message" but this would use up a license.

The steps for setting up a Call Handler are in this doc;

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag060.html

Cheers!

Rob

"May your heart always be joyful
And may your song always be sung
May you stay forever young " 

- Dylan

Bronze

How to create mailbox for information only.

+5 for Rob!

All you really need to do is create a CTI Route point (CUCM>Device>CTI Route Point>Add new)and associate the correct DN to it. In the DN configuration, set the correct VM profile and call forward all to voice mail. As long as you set the extension of the call handler to be the same as the CTI DN, you should be good to go. Rob's link will tell you exactly what you need to do to set up the Call Handler.

Gareth

11 REPLIES
Cisco Employee

How to create mailbox for information only.

Start by mentioning what product (and version) you're using, and not just what you want/need.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

How to create mailbox for information only.

Sorry, it looks like I missed that.

Cisco Unity Connection version: 9.1.1ES17.21010-17

Cisco Employee

How to create mailbox for information only.

Configure a call handlers, and set the after greeting action to hang up, or whatever action you want/need.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: How to create mailbox for information only.

Could you please be a more specific.

Thanks 

Hall of Fame Super Red

How to create mailbox for information only.

Hi Sergey,

I'll just add a couple of notes to the good tips from Java (+5)

People generally use Call Handlers in Unity Connection

for "info-only" mailboxes as they don't use any licenses.

You could also use a standard mailbox and set the "after

greeting action" on the greeting (active) to hang-up rather than

"take message" but this would use up a license.

The steps for setting up a Call Handler are in this doc;

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag060.html

Cheers!

Rob

"May your heart always be joyful
And may your song always be sung
May you stay forever young " 

- Dylan

New Member

How to create mailbox for information only.

Hi Rob,

If I will use a Call Handlers for "info-only" mailboxes, how I can associate DN with external number?

Thank you for your response....standard mailbox works excellent.

Sergey

Bronze

How to create mailbox for information only.

+5 for Rob!

All you really need to do is create a CTI Route point (CUCM>Device>CTI Route Point>Add new)and associate the correct DN to it. In the DN configuration, set the correct VM profile and call forward all to voice mail. As long as you set the extension of the call handler to be the same as the CTI DN, you should be good to go. Rob's link will tell you exactly what you need to do to set up the Call Handler.

Gareth

Hall of Fame Super Red

How to create mailbox for information only.

Hi Sergey,

If I wanted to set up a Call Handler for xxx-xxx-5000 I would usually

create a new CTI-RP (CTI route point) in CUCM with the DN set as

5000. Use the Call Forward All on the CTI-RP DN page to forward

all calls to Unity Connection (use VM check-box).

Then in Unity Connection when creating the new Call Handler use

5000 as the extension and you should be good to go

Cheers!

Rob

"May your heart always be joyful
And may your song always be sung
May you stay forever young " 

- Dylan

Bronze

How to create mailbox for information only.

I knew I should have refreshed first!

Gareth

Hall of Fame Super Red

How to create mailbox for information only.

Hi Gareth,

Excellent steps my friend! +5 all day long

"great minds think alike, and then there's us!"

Cheers!

Rob

"May your heart always be joyful
And may your song always be sung
May you stay forever young " 

- Dylan

New Member

How to create mailbox for information only.

Thanks guys,

It is now pretty clear

362
Views
15
Helpful
11
Replies
CreatePlease login to create content