How to determine message store server on existing Unity

[rcoalson]

I have an existing unity with a separate message store. The message retrieval for a user's stored voicemails is about 5 to 8 seconds. This just started happening. How can I determine which server has the message store, and what could me causing the delay?

Thanks,

Rcoalson

[Brandon Buffin · Accepted solution]

One way to determine the partner server is with the Gather Unity System Info tool. This can be run from the Tools Depot or directly from C:\CommServer\Utilities\GatherUnitySystemInfo\GatherUnitySystemInfo.exe. Under Environment Information, you will see the partner server. Take a look at the following link for some tips for troubleshooting this type of problem including how to track down the cause of the delay.,

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080094e60.shtml

Hope this helps. If so, please rate the post.

Brandon