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How to - Dial ext from AA, xfer to overhead page, play recording; then DirCallPark

kc.iefbr14
Level 1
Level 1

I have a customer who is replacing a Toshiba system with UCM-BE / Unity Connection.  Toshiba has the following functionality:

External caller dials extension from AA, a pre-recorded annoucement is played on the overhead paging system, then caller is parked at a specific extension.

Is there a way to duplicate this with Unity Connection (7.1.3)?  No problem transferring to a Directed Call Park number, but what about the additional step of dialing the paging DN and playing a recording?

2 Replies 2

kc.iefbr14
Level 1
Level 1

bump.

Lindborg, you out there?

I have a TAC case open, but it's not looking promising . . . took 27 minutes just for my question to be understood.

If I follow your scenario, this is not possible with CUCM/CUC.  You may be able to do something like this with UCCX but that may be a little overkill.

Regards,
Bill

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

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