Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

How to - Dial ext from AA, xfer to overhead page, play recording; then DirCallPark

I have a customer who is replacing a Toshiba system with UCM-BE / Unity Connection.  Toshiba has the following functionality:

External caller dials extension from AA, a pre-recorded annoucement is played on the overhead paging system, then caller is parked at a specific extension.

Is there a way to duplicate this with Unity Connection (7.1.3)?  No problem transferring to a Directed Call Park number, but what about the additional step of dialing the paging DN and playing a recording?

2 REPLIES
New Member

Re: How to - Dial ext from AA, xfer to overhead page, play recor

bump.

Lindborg, you out there?

I have a TAC case open, but it's not looking promising . . . took 27 minutes just for my question to be understood.

Re: How to - Dial ext from AA, xfer to overhead page, play recor

If I follow your scenario, this is not possible with CUCM/CUC.  You may be able to do something like this with UCCX but that may be a little overkill.

Regards,
Bill

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

Please remember to rate helpful responses and identify

406
Views
0
Helpful
2
Replies