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How to enable call queuing?

Hi All,

How can I config the following feature in Call Manager 4.1(3):

When a call dial to a hunt pilot or end user, if the lines of the hunt pilot or the end user are busy, a prompt (or Music) will ask the calling party to hold the call until a line available? In CM manual it says CM has call queuing function but I can not find how to enable it.

Can anybody help me for that?

Thank you!

Best regards,

Teru Lei

Hall of Fame Super Silver

Re: How to enable call queuing?

The only built in call queuing in CCM is when using Attendant Console, check out this doc:

if you need to extend call queueing for non AC phones, you need to install IPCC Express, Cisco shipps CallManager with 5 seat licence for IPCC Express Standard, which you may install on the CCM server. If you need more licenses you'll need to purchase the software and a dedicated server or couple if HA is desired. Check out IPCCX SRND:

HTH, please rate all posts!



Re: How to enable call queuing?

You can do this with Unity if you have it. Here's some FAQs about it:

Community Member

Re: How to enable call queuing?

Thanks for u all!

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