How to identify the choices customer makes on IVR tree

[Muhammad Usman]

Hi,

Could any one suggest me that how can i check the choices that customer picks on IVR script, i have the CLI number of customer with me.

[George Thomas]

What product are you using? Unity/CCX etc?

Please rate useful posts.

[Muhammad Usman]

UCCX version 8.5

[George Thomas · Accepted solution]

There is no native way to do it, you will have to make script changes. I would recommend you post your query in the Contact Center forum.

Please rate useful posts.

[Muhammad Usman]

Thanks.. i have raised the same post under contact center.

[Rob Huffman]

FYI

No need to rate a helpful post from George with a "2". I've added

my +5 to try and compensate

Cheers!

Rob

"A smile relieves a heart that grieves" 

- Stones

[George Thomas]

Thank you Rob!!!!

Please rate useful posts.