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how to record calls using CUCM 7.1.5.33900-10

Can anyone let me know if this is possible? if so can you point to a doc or video?

I have a feeling that if it CAN be done the call manager might do a poor job of it so if anyone has had any good experiences with a 3rd party platform, feel free to recommend.

Thanks,


BR

1 ACCEPTED SOLUTION

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Super Bronze

how to record calls using CUCM 7.1.5.33900-10

Hi Brent

CUCM 7 (well 6+) has hooks in it to enable recording products to work without SPAN type configurations. It cannot record anything on it's own - it requires third party products to leverage the APIs that it offers.

Regards

Aaron Harrison

Principal Engineer at Logicalis UK

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
1 REPLY
Super Bronze

how to record calls using CUCM 7.1.5.33900-10

Hi Brent

CUCM 7 (well 6+) has hooks in it to enable recording products to work without SPAN type configurations. It cannot record anything on it's own - it requires third party products to leverage the APIs that it offers.

Regards

Aaron Harrison

Principal Engineer at Logicalis UK

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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