Hi -
Check your Unity Connection Port Group status - does it need to be reset? The Reset button may be highlighted. If not, you can restart the Connection Conversation Manager service:
- In the Navigation drop-down list, click Cisco Unity Connection Serviceability and click Go.
- On the Cisco Unity Connection Serviceability page, on the Tools menu, click Control Center - Feature Services.
- On the Control Center - Feature Services page, in the Server drop-down list, click the name of the Connection server and click Go.
- Under Cisco Unity Connection Services, click Connection Conversation Manager.
- At the top of the page, click Restart.
- When prompted to confirm restarting the service, click Yes.
I recommend checking your Telephony Integration afterwards to confirm all is OK.
- In Cisco Unity Connection Administration, expand Telephony Integrations, then click Phone System.
- In the Related Links drop-down list, click Check Telephony Configuration and click Go to confirm the phone system integration settings.
Ginger