Re: How to restart CUCM with software or Web mood ?
You could ssh into the CUCM using OS admin creds and issue the command utils service restart Cisco Tomcat to restart the Tomcat service. If that doesn't resolve the issue, try utils system restart to restart the server.
Customer will reboot publisher server and it WILL NOT come back up. The file system is corrupt.
Run the recovery CD and repair the file system.
Backups will fail completely.
Access to CCM admin page and RTMT will stop working
If you see either of these symptoms, first log into the SSH interface. When you log in you will receive a page full of Javalang Errors. If you are seeing these errors, have the customer download and burn the recovery CD before rebooting the server, this will minimize downtime of the pub to around 20 minutes.
Once the recovery CD is ready to go, run it, from the menu select the “repair file system” option and let it do its thing. Once done, remove the recovery cd and boot the server normally. In all cases this got them back up and running.
Upgrade to 8.5(1)SU2 or later.
IF YOU DO NOT UPGRADE IN 20-30 DAYS, BE PREPARED FOR THE ISSUE TO COME BACK AND YOU WILL HAVE TO REPEAT THIS PROCESS AGAIN
I was told by Cisco that there are RAID driver issues in the 8.5(1) base code that are causing this.
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