I've been asked to set up call queuing for two users. Here's how I'd like the solution to work. A call comes in; if both users are busy, I'd like the caller to have the option to hold or leave a message. I have call queuing set up and it works fine for one user, but I don't know how to make it work for two users responsible for answering the same extension.
I'm new to Cisco - we had a new phone system installed about 4 months ago - Call Manager 6 and Unity 5.
Do I set up hunting / CTI route point / call handler? Any advice would be greatly appreciated.
Call Manager nor Unity support caller queuing by themselves. Unity will allow you to ask the caller if they want to leave a message by pressing a button, via a call handler, but is not able to put someone on hold until a resource is free. This all would happen before the caller is routed to a user.
You will most likely need to look at something like IPCC Express for this type of functionaltiy.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...