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how to setup AA to dial an extension in call manager

I'm trying to set up auto attendant which will allow caller to dial a local number. see config below

Call Manager 9.1

DN: 1700

Forward all calls to Voicemail

Unity Connection 9.1

System Call Handler>Auto atttendant>1700

System Call Handler>Auto atttendant>caller input>0>Operator Call Handler>extension 1000

System Call Handler>Auto atttendant>caller input>1>Conversation>Caller System Transfer

System Call Handler>Auto atttendant>Greeting>standard>

                    During Greeting:

                                        Personal recording

                                        enable "Allow Transfers to Numbers Not Associated with Users or Call Handlers"

                    After Greeting

                                        Conversation>Caller System Transfer

System Settings>Restriction Tables>Default System Transfer>Restriction Patterns

                                        1???

Results:

    -- I was able to route call to the operator call handler

    -- upon pressing 1 there a prompt asking for a number, dialed 1080 but system cannot complete transfer "you cannot be tranfer to this number check           the number and try again"

   --call got disconnected when dialing 1080 upon hearing the announcement

Can anyone help me on this.

5 REPLIES
Hall of Fame Super Silver

how to setup AA to dial an extension in call manager

What is 1080 defined as on CUCM? Is it in parition listed in CSS applied to the UCXN SIP trunk or voicemail ports?

Chris

New Member

how to setup AA to dial an extension in call manager

Hi Chris,

Below are the details

1080-Phone DN-Phone_PT

1903-Vm port-FAC_PT-Internal_CSS

1904-Vm port-FAC_PT-Internal_CSS

Internal_CSS

     internal_PT

     FAC_PT

Hall of Fame Super Red

how to setup AA to dial an extension in call manager

Hi Darryl,

As a quick test can you set a phone up with the

Vm port-FAC_PT-Internal_CSS and make sure you

can call 1080. Also try moving "1??? - allow" up to the top of

the restriction table just to be sure.

I just tested a similar set up here and it could be blocked or allowed

with a similar 1??? config on Default System Transfer>Restriction Patterns

Cheers!

Rob

"Why do the best things always disappear " 

- The Band

New Member

how to setup AA to dial an extension in call manager

Hi Rob,

set up a phone 7102-FAC_PT with Internal_CSS and call was sucessful. No other similar entry on system starting 1???.

i have set up a auto attendant>caller input 1, which point to conversation/Caller System Transfer but i get in error " you cannot be transfer to this number check the number and try again"

Hall of Fame Super Red

how to setup AA to dial an extension in call manager

Hi Darryl,

I would use this Tool from the great suite of Unity Tools to have a look at the call flow

on a "test" call this may give us a hint as to what's actually happening here

Port Status Remote Monitor for Connection (rPSM)

http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html

Here are my two examples, pass/fail

Successful call to 6007 from System transfer Conversation via 6198 Call Handler (press 0);

09:19:37, New Call, CalledId=6198,  RedirectingId=6198,  Origin=16,  Reason=8,  CallGuid=EAA95E64BBEC45A3BE7FE886B83EF002,  CallerName=Rob Huffman,  LastRedirectingId=6198,  LastRedirectingReason=8,  PortDisplayName=CallManager-1-003,[Origin=Invalid],[Reason=Invalid]

09:19:38, AttemptForward

09:19:38, State - AttemptForward.cde!Dummy

09:19:38, Event is [NULL]

09:19:38, PHTransfer

09:19:38, State - PHTransfer.cde!LoadInfo

09:19:38, Event is [TrueEvent]

09:19:38, PHGreeting

09:19:38, State - PHGreeting.cde!PlayGreeting

09:19:38, Call answered if needed

09:19:38, Playing greeting for Call Handler:  Rob Huffman 6198 transfer

09:19:47, DTMF received [0]

09:19:49, Event is [NULL]

09:19:49, SystemTransfer

09:19:49, State - SystemTransfer.cde!AnswerCall

09:19:49, Event is [TrueEvent]

09:19:49, State - SystemTransfer.cde!GetRegistry

09:19:49, Event is [NULL]

09:19:49, State - SystemTransfer.cde!Init

09:19:49, Event is [NULL]

09:19:49, State - SystemTransfer.cde!PlayEnterTransferString

09:19:57, Event is [TrueEvent]

09:19:57, State - SystemTransfer.cde!CheckNullTransferString

09:19:57, Event is [NULL]

09:19:57, State - SystemTransfer.cde!ValidateTransferString

09:19:57, Event is [TransferAllowed]

09:19:57, State - SystemTransfer.cde!CheckOfferConfirmDialog

09:19:57, Event is [FalseEvent]

09:19:57, State - SystemTransfer.cde!TransferConfirmDialog

09:20:03, Event is [TT1Event]

09:20:03, State - SystemTransfer.cde!DoTransfer

09:20:04, Event is [HangupEvent]

09:20:04, Idle

Unsuccessful call to 6007 after setting 6??? "Block" on Restriction table for Default system transfer;

09:22:07, New Call, CalledId=6198,  RedirectingId=6198,  Origin=16,  Reason=8,  CallGuid=3E72C39A73D04B3D9BE5C27AC3F2223F,  CallerName=Rob Huffman,  LastRedirectingId=6198,  LastRedirectingReason=8,  PortDisplayName=CallManager-1-005,[Origin=Invalid],[Reason=Invalid]

09:22:07, AttemptForward

09:22:07, State - AttemptForward.cde!Dummy

09:22:07, Event is [NULL]

09:22:07, PHTransfer

09:22:07, State - PHTransfer.cde!LoadInfo

09:22:07, Event is [TrueEvent]

09:22:07, PHGreeting

09:22:07, State - PHGreeting.cde!PlayGreeting

09:22:08, Call answered if needed

09:22:08, Playing greeting for Call Handler:  Rob Huffman 6198 transfer

09:22:18, DTMF received [0]

09:22:20, Event is [NULL]

09:22:20, SystemTransfer

09:22:20, State - SystemTransfer.cde!AnswerCall

09:22:20, Event is [TrueEvent]

09:22:20, State - SystemTransfer.cde!GetRegistry

09:22:20, Event is [NULL]

09:22:20, State - SystemTransfer.cde!Init

09:22:20, Event is [NULL]

09:22:20, State - SystemTransfer.cde!PlayEnterTransferString

09:22:27, Event is [TrueEvent]

09:22:27, State - SystemTransfer.cde!CheckNullTransferString

09:22:27, Event is [NULL]

09:22:27, State - SystemTransfer.cde!ValidateTransferString

09:22:27, Event is [TransferRejected]

09:22:27, State - SystemTransfer.cde!PlayBadTransferString

09:22:30, Event is [NULL]

Cheers!

Rob

"Why do the best things always disappear " 

- The Band

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