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Community Member

How to transfer a caller to the VM box?

For example, the assistant pick up her boss's phone and talk with the caller, then she want to transfer the user directly to her boss's VM box, let him leave a message.

We are using Unity Connection 1.2.

Thanks,

PS

Once we use Nortel VM, we achieve this feature by transfer the caller to a express messaging.

9 REPLIES
Hall of Fame Super Red

Re: How to transfer a caller to the VM box?

Hi Jeff,

You should be able to model something for Unity Connection much like what is shown in this doc;

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_tech_note09186a00800dea82.shtml

Hope this helps!

Rob

Community Member

Re: How to transfer a caller to the VM box?

Hi Rob,

I can't reach the file due to account limit...

Community Member

Re: How to transfer a caller to the VM box?

We use **XXXXXXX to transfer directly to mail.

Hope that helps

Jason

Community Member

Re: How to transfer a caller to the VM box?

What is XXXX represents? Extension number or VM pilot number? Thanks,

I tried as you said, but failed. I wonder the code "**" has not been configured in our system yet.

Community Member

Re: How to transfer a caller to the VM box?

Under Device you need to configure a CTI route point for transfer to VM and set the DN as **458xxxx in my case.

Jason

Hall of Fame Super Red

Re: How to transfer a caller to the VM box?

Hi Jeff,

I have attached the doc below :)

Hope this helps!

Rob

Hall of Fame Super Red

Re: How to transfer a caller to the VM box?

Let's try this again :)

Community Member

Re: How to transfer a caller to the VM box?

Thanks Rob and Jason, I appreciate your help!

Your answer solved 50% of my problem. I didn't mention at the begining, our system is an integration of 50% Nortel and 50% Cisco, both of the users are using Unity VM.

So you helped me to solve the Cisco part, but for Nortel User, I still need to find the solution...(Current connection: Nortel PBX---PIMG--cisco Unity)

Community Member

Re: How to transfer a caller to the VM box?

We have the same set up right now. Told nortel users they are out of luck till their site gets IP phones

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