For example, the assistant pick up her boss's phone and talk with the caller, then she want to transfer the user directly to her boss's VM box, let him leave a message.
We are using Unity Connection 1.2.
Once we use Nortel VM, we achieve this feature by transfer the caller to a express messaging.
You should be able to model something for Unity Connection much like what is shown in this doc;
Hope this helps!
I can't reach the file due to account limit...
We use **XXXXXXX to transfer directly to mail.
Hope that helps
What is XXXX represents? Extension number or VM pilot number? Thanks,
I tried as you said, but failed. I wonder the code "**" has not been configured in our system yet.
Under Device you need to configure a CTI route point for transfer to VM and set the DN as **458xxxx in my case.
I have attached the doc below :)
Let's try this again :)
Thanks Rob and Jason, I appreciate your help!
Your answer solved 50% of my problem. I didn't mention at the begining, our system is an integration of 50% Nortel and 50% Cisco, both of the users are using Unity VM.
So you helped me to solve the Cisco part, but for Nortel User, I still need to find the solution...(Current connection: Nortel PBX---PIMG--cisco Unity)
We have the same set up right now. Told nortel users they are out of luck till their site gets IP phones