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bgi
Community Member

Hunt List no aswer problem

I have searched on this forum, but still have no decent solution for my problem.

I have a translation pattern, so an outside line get transformed to a hunt pilot number, lets say 160.

Hunt pilot 160 goes to hunt list consisting of serveral groups , with one ore more members in it.

What i want to do is to make a final line group that transfers the call when no one in the line groups is available.

using the hunt timer on the hunt pilot is not a good solution, because sometimes 5 line groups are available, sometimes none....

in fact im looking for a way to set a last line group to our callcenter, so when noone is available to take a call, our callcenter can answer it....

Some one any great ideas????

1 REPLY
Cisco Employee

Re: Hunt List no aswer problem

you may have better luck looking in the IP Telephony forum - that's for questions about call manager and call manager express. The Unified messaging forum is for questions on Unity, connection, unity express, MP and MPE platforms...

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