What call recording application are you using? I have seen an issue with CallRec where this feature was not supported until CUCM version 8. I had a client on CUCM 7 that resolved this very issue after talking to CallRec support and updating to CUCM 8.02.
We are using verint - impact 360, normally recording against the hunt pilot would not be too much of an issue, we are however; taking paperless direct debit transactions and are required to issue a pause/resume on the record stream.
We require the end user phone number, which we marry up to the logged on pc user.
I have a feeling the "show line group member dn" will only affect the written CDR's but will give it a whirl.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...