09-30-2010 07:21 AM - edited 03-20-2019 05:59 AM
09-30-2010 07:51 AM
Are you the phone system administrator ?
09-30-2010 07:59 AM
Yes, I'm the telephone system administrator
10-01-2010 08:16 AM
I assume other calls out the gateway which you're supposed to be using work fine? Check the CSS of the calling device and make sure it contains a partition with a route pattern to a device which has an active/working circuit to the PSTN.
Take a look at the Dial Plan Analyzer built into CUCM. That may help you figure out if the issue is a CUCM config.
10-02-2010 05:26 AM
replied to the wrong post
10-01-2010 10:36 AM
Can you attach the Help > Show Server Health output from CUPC (Cisco Unified Personal Communicator)? If you can't make any calls make sure the deskphone is connected or the softphone is connected (which means registered). Does the same thing happen with internal calls?
10-01-2010 01:08 PM
the deskphone is registered, but the softphone is Unknow in the callmanager, the internal calls are ok.
10-02-2010 05:28 AM
That's fine then, the softphone will show unknown until CUPC is switched over to softphone mode, then you'll see the softphone as registered. So you're using deskphone mode. Can you make external calls from your deskphone without using CUPC? If so the only thing that would change in how the number is presented to call manager is application dial rules. Check under Call Routing > Dial Rules > Application Dial rules, and check which ones are being applied to the number you're trying to dial and it's not working for you.
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