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New Member

I have a problem with connection from cue to cucm

Hello

I have cucm 6.1 and cue 3.2.

I've setuped all. Cue working, but it hasn't connection to CTI ports on cucm.

cue said:

cue-swiss# sh ccn status ccm-manager

JTAPI Subsystem is not registered with any Call Manager

But if I verify jtapi connection in cue gui (Configure-Callmanager) - It shows - Web login successful, jtapi login successful.

I don't know what I can do for jtapi connection.

I don't find any cue troubleshooting guide.

Help me, please!

1 ACCEPTED SOLUTION

Accepted Solutions
Bronze

Re: I have a problem with connection from cue to cucm

Hi, do you have the jtapi-user associated with the CTI RP and CTI ports? (user-device association), also make sure that the jtapi password configured in the CCM is the same as the jtapi password in your CUE and try restarting the CTIManager services.

Hope this help

David

2 REPLIES
Bronze

Re: I have a problem with connection from cue to cucm

Hi, do you have the jtapi-user associated with the CTI RP and CTI ports? (user-device association), also make sure that the jtapi password configured in the CCM is the same as the jtapi password in your CUE and try restarting the CTIManager services.

Hope this help

David

New Member

Re: I have a problem with connection from cue to cucm

>do you have the jtapi-user associated with the CTI RP and CTI ports?

Yes. It has.

>also make sure that the jtapi password configured in the CCM is the same as the jtapi password in your CUE

> I've checked this many times.

Thank you. It works!

:)

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