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ICM 7.5 Outbound Option dialer records

Hi,

I'd like to know if all the dialer records for phones been dialed are store in the hds data base or where?...... and if they are, where can i see for how long i'm storing this info...

I wen to the baA DB but the only info that i see there is the campaigns or maybe I'm loosing something? maybe in the looger DB?

Thank you in advanced for your help

Xtian

1 REPLY

ICM 7.5 Outbound Option dialer records

Hi,

Please check the section "Table 34: Report Templates for Real-time Monitoring" in the below link (from page 100 onwards),

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/enterprise_reporting/reporting7_5/user/ipcc75rpg.pdf

Hope it helps,

Anand

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