ICM 7.5 Outbound Option dialer records

[christian galdos]

Hi,

I'd like to know if all the dialer records for phones been dialed are store in the hds data base or where?...... and if they are, where can i see for how long i'm storing this info...

I wen to the baA DB but the only info that i see there is the campaigns or maybe I'm loosing something? maybe in the looger DB?

Thank you in advanced for your help

Xtian

[anchoudh]

Hi,

Please check the section "Table 34: Report Templates for Real-time Monitoring" in the below link (from page 100 onwards),

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/enterprise_reporting/reporting7_5/user/ipcc75rpg.pdf

Hope it helps,

Anand