I merely want to define in ICM what is predefined by the IPCC Enterprise system. These Predefined Logout Reason Codes are listed in the Cisco IPCC Administration Guide. Currently these values show up on Agent log out reports, Agent real time reports, and agent Not Ready Reports as just a negative number with no definition. We need to add a name/definition in Configuration Manager so a supervisor can understand why the agent state changed, particularly because these specific Reason Codes are associated with system failures.
Predefined Logout Reason Code
1 The agent reinitialized due to peripheral restart.
2 The PG reset the agent, normally due to a PG failure.
3 An administrator modified the agent's extension while the agent was logged in.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...